Contact Us
The most useful thing you can send us is a correction. A price that has changed, a store that has closed, hours that are wrong: those are the messages that go to the top of the pile, because they make the site better for everyone who arrives after you.
We also read questions, feedback and business enquiries. What we cannot help with is anything about an actual order, because we do not take orders and have no access to any Subway store's systems.
Send Us a Message
Corrections go straight to the top of the pile. Include the page and what is wrong and we will check it against the source.
Prefer your own mail client? Write to [email protected]
What to Contact Us About
In rough order of how quickly we act on it.
Corrections
A wrong price, a closed store, changed hours, a nutrition figure that does not match. Tell us which page and what is wrong and we will check it against the source.
Questions about the data
Where a figure came from, why a price differs from your store, why a section is blank. We would rather explain the methodology than have people guess at it.
Feedback on the site
Something hard to find, a tool that does not do what you need, a page that reads badly on your phone. Specific beats polite.
Business and press
Partnerships, licensing, or press questions about the site. Note that we are not Subway and cannot speak for them.
For Anything About an Actual Order
Independent site. Not affiliated with, endorsed by, or connected to Subway or Subway IP LLC. We cannot look up an order, issue a refund, change a booking, or pass a complaint to a store. If your sub was wrong or an app order failed, the store or Subway's official UK site is the only route that can help. Individual store phone numbers are on every store page in our locator, which is often the fastest option.
What Happens After You Send It
We aim to reply within three working days. Corrections often get handled faster than that, because verifying a price against its source usually takes minutes rather than a conversation.
If you have reported something that turns out to be a genuine data error rather than a store level difference, the fix goes in and appears on the next rebuild. You will not always get a second email telling you it landed, but it will land.
We do not add contact addresses to a mailing list, because we do not run one. The privacy policy sets out exactly what happens to what you send.
Contact Questions
We aim for three working days. Corrections are usually quicker because checking a price against its source is a short job.
No. Independent site. Not affiliated with, endorsed by, or connected to Subway or Subway IP LLC. Contact the store directly, using the phone number on its page in our locator, or use Subway's own channels.
The page it is on, the item, and what the price is in your store. If you have a receipt or a screenshot of the app that helps, but it is not required.
Send the store name and town. We check against Subway's own store directory and remove branches that are no longer listed as open and operating.
No to both. It is not a judgement on the offer; we simply do not publish content we have not researched ourselves.
Store listings come from Subway's own directory rather than by request, so a store appears once it is listed there as open and operating.